Brussels Airlines review by Tara

I have never had an airline be as unhelpful as Brussels Airlines. My journey home started in Brussels. My first flight was through Brussels Airlines and my flight went from Brussels to Manchester. I had a connecting flight from Manchester to JFK and then JFK to Atlanta. In Brussels, I checked my luggage through Brussels Airlines. It was checked through to Atlanta (my final destination), but I was told once I landed at JFK, I was to pick up my bag at baggage claim and place it on a transfer belt in order for it to go onto Atlanta. Once at JFK, I waited and waited, my bag never came. I have spoke with numerous airport representatives and airline representatives and no one can assist me with finding my bag. My bag never made it on my connecting flight in Manchester to JFK, meaning the last time I saw my bag it was in possession of Brussels Airlines. Brussels Airlines refuses to assist me with finding my bag, because according to their system it made it to Manchester.Brussels Airlines is the definition of unprofessional and I am beyond frustrated with how they have handled this situation.