i booked a refundable ticket and i canceled the booking and i was trying to contact brussels airlines to get refunded but i never reached the team i called the customer service and they keep on telling me that their team is going to call me back but they never did so so it sounds like they are trying to keep my money i dont know why but they are a discusting

My round trip flights on Brussels Airlines from New York to Rome (depart on May 5, return on May 18, 2020, reservation # UAQVWY, ticket # 0822187518979) were cancelled by Brussels Airlines due to COVID-19. I filed on their website to request full refund for this involuntary cancellation ticket on April 22, 2020 (complaint reference # 2004-SN-04919). Up till now on September 8, 2020, I still not received the refund yet. They did not even bother to reply my last inquiry e-mail on July 24, 2020. Please avoid this company, they are not honest.

No refunds when they cancel although they promised that. 6 weeks now and still no money, I have contacted them many times and only got one reply. They will not refund. Do not use them now during Corona!

Simply Horrible. I booked a flight with Brussels, received a confirmation, and then they cancelled my booking without communicating to me. Evidently, there was an issue between they and my bank. I simply asked to book the same flight on the same day or the day prior at the same rate I had initially paid. They refused and suggested charging me 3 x more as a solution. DO NOT FLY BRUSSELS AIRLINES.

Good service ,they are interested in their clients

I have never had an airline be as unhelpful as Brussels Airlines. My journey home started in Brussels. My first flight was through Brussels Airlines and my flight went from Brussels to Manchester. I had a connecting flight from Manchester to JFK and then JFK to Atlanta. In Brussels, I checked my luggage through Brussels Airlines. It was checked through to Atlanta (my final destination), but I was told once I landed at JFK, I was to pick up my bag at baggage claim and place it on a transfer belt in order for it to go onto Atlanta. Once at JFK, I waited and waited, my bag never came. I have spoke with numerous airport representatives and airline representatives and no one can assist me with finding my bag. My bag never made it on my connecting flight in Manchester to JFK, meaning the last time I saw my bag it was in possession of Brussels Airlines. Brussels Airlines refuses to assist me with finding my bag, because according to their system it made it to Manchester.Brussels Airlines is the definition of unprofessional and I am beyond frustrated with how they have handled this situation.

I have been flying for the last 30 years and this was the most disturbing flight experience I ever had... during the emergency instructions, I needed to use the bathroom but the crew instructed me to return to my seat and I did, a crew member yelled stating that he was going to kick me out of the airplane, very rude crew/flight attendant, arrogant and racist... I will never fly this company again... who wants to be yelled and shamed in front of others?!

The plane was old and dirty. So old there was no phone charger or any other amenities. We always sit exit row. We were surprised to be told that we could not have our small bags stowed under the seat. After one flight attendant came by to harass us about that, another came and told me that I could not have my neck pillow. Really? My neck pillow? Nor my hat, I was lucky she let me have my book smh. My partner was also told he could not wear his headphones because we were in the exit row. Absolutely no beverage served. I understand it was a cheap commuter flight, but hell I’ve paid $59 on Southwest on a similar flight duration and was still offered a beverage. This was the most poorly pressurized plane I have ever ridden in. The decent was absolutely painful and torturous.

When they are not late they will make you pay (45€) for your cabin trolley pretending it is bigger than their standard size, which does NOT correspond to most of the cabin luggage you can buy. This is DEEPLY DISHONEST. In most cases, you will end up paying and late... A real deal! Service is inexistant, drinks and snacks on board are very poor and overpriced and legroom is perfectly adapted to children below 10 years of age.

I have terrible experience with Brussels Airlines. They left my luggage in Toronto (where I started my trip). It took me 4 hours in lines @ Geneva airport (2 times, 2 hours every time) just to get information where my luggage is. They didn't deliver my luggage on-time to Chamonix where my 6-day backpacking hike started, and I had to buy everything again at the last moment. Their web site is buggy, doesn't have any phone number to Customer Service, and I filled in buggy forms several times on their website without getting any confirmation with case number. I got confirmation just in 8 (!!!) weeks.They didn't compensate me all my expenses, and all communications with Brussles Airlines are just one-way communication: they will contact you or they will not, no clue why and when.Nobody is going to compensate your time, nobody is going to compensate all yuor inconveniences during your vacations. No respect to their customers at all. I will never ever use Brussels Airlines again.