I have terrible experience with Brussels Airlines. They left my luggage in Toronto (where I started my trip). It took me 4 hours in lines @ Geneva airport (2 times, 2 hours every time) just to get information where my luggage is. They didn't deliver my luggage on-time to Chamonix where my 6-day backpacking hike started, and I had to buy everything again at the last moment. Their web site is buggy, doesn't have any phone number to Customer Service, and I filled in buggy forms several times on their website without getting any confirmation with case number. I got confirmation just in 8 (!!!) weeks.They didn't compensate me all my expenses, and all communications with Brussles Airlines are just one-way communication: they will contact you or they will not, no clue why and when.Nobody is going to compensate your time, nobody is going to compensate all yuor inconveniences during your vacations. No respect to their customers at all. I will never ever use Brussels Airlines again.
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Brussels Airlines
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
Recommend Airline