Sun Country Airlines review by Susan

Checked luggage never arrived. Spent a long time in the airport filling out paperwork. We were told that if the luggage containing lots of our camping gear was not delivered before we had to leave for our camping trip, that the cost for replacement equipment would be reimbursed and we should save our receipts. Luggage was delivered well after our departure time (had to make arrangements for it to be delivered to friends). We have submitted receipts and all pertinent information twice by paper and regular mail and at least 5 times by email. I have spent hours on the phone trying to find someone whose job it is to address this situation to no avail. I've yet to receive one response and 9 months later we are still waiting for our reimbursement.