Condor Flugdienst review by Karin

Do not give Condor your money!!! They will grab it and leave you stranded! Because of a change initiated by the airline of the second leg of the trip I was denied boarding, Condor wouldn't take responsibility for the whole trip although they GOT PAID for the whole trip. I was told the only way I would be allowed on the plane was to pay for a brand new ticket for my mom and I. In what other industry do you get to keep the customer's money and demand to be paid again or you would deny them service??? Having lost the connecting flight I was forced to purchase an alternate trip at my own expense. I dealt with nasty customer service person in Germany who accused me of "not making an effort" to solve the situation. I provided a screenshot of the calls to the various airline companies involved - no use. The response they gave FlightHub's request for refund was that I was not entitled to reimbursement due to "no show". I provided copy of the airport parking receipt to expose their lie - no use.