Passenger Review

American Airlines review by Jay

5 / 10

07 August, 2023 by Jay Vinson

First Class

My suitcase had been absolutely rifled through! Zippers left open and items all over the suitcase! My dopp kit was open and bathroom items were scattered! The key fob to my car was gone! $347 to replace and program it. They offer $80! No flexibility. Horrible experience with their customer "service" people. If you go with AA, pray that your bags don't get the baggage searcher that ours did. If you lose anything plan on covering at least 75% for replacement. Or, if the customer "service" is too much and just makes you give up, 100% to replace.

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American Airlines

American Airlines

Overall Value for Money

2

Seat and Cabin Space

4

Customer Service

3

In Flight Entertainment

n/a

Baggage Handling

1

Check-in Process

4

Meals and Beverages

2

Recommend Airline