My husband and I purchased tickets from ILM to DTW on 6/9/24 to go home over labor day weekend. We were going home to Michigan from North Carolina to introduce our 4 month old to our family. We departed ILM on 8/30, this flight was initially delayed taking off to CLT due to a mechanical issue. This late departure caused us to hit severe storms around the CLT airport leaving our plane unable to land in CLT for which we were re-routed to Greensburg-Spartanburg, SC airport. We sat on the tarmac (not being allowed off the plane) for 4 hours with our 4 month old and our dog onboard. When we were finally allowed to go back to CLT our plane to DTW had taken off ~20 minutes prior to us landing resulting in that flight to be missed. When we landed, the flight attendants promised us that there would be an agent AT THE GATE to help us all rebook our flights. After all of the passengers deboarded, that attendant at the gate helped 3 people and then LEFT the rest of us standing there with no explanation or help, never coming back. I was finally able to get our flight rebooked for 11am on 8/31 and then we went to collect our luggage and, to my surprise, an AA employee in baggage claim told us our bags were going to be sent to our final destination regardless of rebooking and refused to give us back our car seat for our 4 month baby. After AA left us stranded in CLT (3 hours away from our home in ILM) we had to book a hotel to stay overnight and had no car seat for our baby making those rides extremely dangerous. AA refused to refund our tickets and baggage fees because we "rebooked our flights". We had NO choice but to rebook because our car seat would have been sent to Michigan anyways and there was no way were were taking a 3 hour car ride back to ILM with no car seat for our baby. Then on the following flight for 8/31, our flight was delayed again due to a missing flight attendant, for which no one knew where she was.

On 2 recent international flights, departure time was delayed 4-5 hrs, and on 2 others flights were cancelled, with in one instance the opportunity to book next day and in the other, only option was 3 days later. In flying other airlines I have over the past 30 years never had such an experience. In one instance in addition, baggage was misplaced for 24 hrs.

Despite some poor ratings on this airline, which I booked because of an attractive price, I found them to be mostly very good on a two-leg long-haul 28-hour journey from London to New Zealand The only thing negative was in the check-in, when my wife only was denied check-in because of a non-filled on-line traveller declaration form for NZ – but this is not a pre-requisite at the destination end and can be filled in manually on arrival - the airline should know this.

American Airlines along with the rest of the Airlines in US are in state of sadness with regards to customer service and customer experience. Even at first class the service, the check in, the cabins are poor. Why can’t US Airlines have the same quality as Airlines in the East? Are people simply cargo ? Is it because because there is a really low standard?

Pure and simple, they lie about their online pricing. When trying to book a flight, the American app failed. When I called to complete my purchase I was quoted over $900 more than the online rate. If their system fails, don't use that as an excuse to gouge formerly loyal customers.

Horrible flight. Disgustingly unclean plane. Terrible service and no entertainment options

My suitcase had been absolutely rifled through! Zippers left open and items all over the suitcase! My dopp kit was open and bathroom items were scattered! The key fob to my car was gone! $347 to replace and program it. They offer $80! No flexibility. Horrible experience with their customer "service" people. If you go with AA, pray that your bags don't get the baggage searcher that ours did. If you lose anything plan on covering at least 75% for replacement. Or, if the customer "service" is too much and just makes you give up, 100% to replace.

bruh our flight got delayed for 2 hours, apparently because "the tires were broken" while we were sitting on the plane. so we missed our connecting flight and now i shall spam this airline with 1 star reviews

WORST CUSTOMER SERVICE EVER! Clueless desk clerks 1/9 because that’s how many we had to deal with for 1 flight from DC to Barcelona and it took 2 days to get to Philly to encounter the ultimate last straw. No accountability. When we FINALLY boarded on day 2, we sat on the tarmack for 30 min because there were 28 passengers and should have only been 27. ADDITION, we are talking basic ADDITION of 28 passengers on the manifest. Ridiculous. But after arriving and being told “don’t worry all flights are being delayed so you will be ok.” Gate E8 take a shuttle to gate A8 run to gate 20 plane still their door closed. Go to gate A 25 they can help you. No you need to go to B14 to reschedule for the 11:08 London to Barcelona flight. Arrive at 10:13 to the customer service line extending from gate B5 to B B14 and still waiting at gate 11 at 10:41 pm. NOPE NEVER AGAIN AMERICAN AIRLINES.

I purchased round-trip tickets for a vacation about 7 months in advance. Within three months, they had changed both my flight to the destination, and back home. The latter was a significant change, adding 5 hours of travel time and disrupting plans both before and after the flight. I called to get a refund and was told to file a form and I would get a refund on the original payment method within a couple weeks, so to buy alternative flights that worked better. I followed these directions, but was later told that my “refund” would be in flight credits, rather than the original payment method. This violates both their agent’s instructions AND Department of Transportation regulations. Yet, after multiple phone calls and email exchanges, I have been told that there is no possibility of receiving an actual refund. As I followed directions and immediately purchased new tickets, the flight credits are worthless to me—they duped me into paying double for my tickets and are unwilling to do anything to resolve the situation.