Passenger Review

American Airlines review by Christopher

3 / 10

28 July, 2021 by Christopher Karickhoff

Premium Economy

Absolute worse airline I have ever flown. Why? On one trip it broke down in mid air, made an emergency landing and then kept trying to repair the same plane. They finally got another plane the next day. They gave us an ~$800 credit. We went to use it and they said that amount does not count and we can only use ~half and there was a $200 fee. 2. I had a carry on that I used on every flight for years.and a bag lady at the plane hatch told me I could not take it on. She said if I did not agree I was banned for life. 3. They closed the door two minutes early of last call and would not open them for us. The plane then sat there for 45 minutes. 4. They cannot serve refreshments to coach because of COVID. However, if you fly 1st class they do. I guess there is no COVID in 1st class. 5. Stewardesses are rude and threat banning everyone that they think is an inconvenience.

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American Airlines

American Airlines

Overall Value for Money

1

Seat and Cabin Space

2

Customer Service

1

In Flight Entertainment

2

Baggage Handling

1

Check-in Process

2

Meals and Beverages

1

Recommend Airline