On December 30, 2020, received a written confirmation that our flights would be refunded due to rescheduling. We called in January 2021 to inquire about our refund but were told to call back in March because their refund deparment was swamped. We called back in March, April, May, June, & July and each time were told the same thing. At some point I wrote a letter to BBB describing my experience and shortly after received a message that the merchant issued a refund on August 23, 2021. Caribbean confirmed that refund was approved on August 23 but would not provide a transaction number. I wrote another letter to BBB and some time later received another response from Caribbean that they processed a refund and asked to wait another two weeks for the refund to be credited to our account. We spoke with supervisors who promissed to call in the next few days with a transaction number. Naturally they never called back. We received a confirmation for the refund on December 30, 2020 and were refunded on October 7, 2021 after making close to 100 calls to Caribbean and fiing two BBB complaints.

We flew from St Martin to Kingston, Jamaica on Christmas Day. Check-in was incredibly easy as there were very few people in the airport. We were approached by mobility assistance (not the other way around!) and a few moments later we were on our way to security. We were told that the flight price included our exit payment. Once on board, we were soon given our snack. It was a typical Jamaican “doorstep” sandwich with an amazing quantity of fresh, juicy chicken. Then a lovely surprise – an individual Christmas cake for each passenger! They were quite large so we shared one and had the other later. Thank you for that! Soft drinks were complimentary but you could buy alcoholic ones too. Our bags took an age to arrive, but that isn’t the fault of the airline.

Caribbean Airlines is by far the worst airline I've ever traveled on. Customer service was VERY poor. UNREASONABLE check on baggage policy, I will never again travel on this airline in my lifetime. Employees need more training on customer service.