On December 30, 2020, received a written confirmation that our flights would be refunded due to rescheduling. We called in January 2021 to inquire about our refund but were told to call back in March because their refund deparment was swamped. We called back in March, April, May, June, & July and each time were told the same thing. At some point I wrote a letter to BBB describing my experience and shortly after received a message that the merchant issued a refund on August 23, 2021. Caribbean confirmed that refund was approved on August 23 but would not provide a transaction number. I wrote another letter to BBB and some time later received another response from Caribbean that they processed a refund and asked to wait another two weeks for the refund to be credited to our account. We spoke with supervisors who promissed to call in the next few days with a transaction number. Naturally they never called back. We received a confirmation for the refund on December 30, 2020 and were refunded on October 7, 2021 after making close to 100 calls to Caribbean and fiing two BBB complaints.

We flew from St Martin to Kingston, Jamaica on Christmas Day. Check-in was incredibly easy as there were very few people in the airport. We were approached by mobility assistance (not the other way around!) and a few moments later we were on our way to security. We were told that the flight price included our exit payment. Once on board, we were soon given our snack. It was a typical Jamaican “doorstep” sandwich with an amazing quantity of fresh, juicy chicken. Then a lovely surprise – an individual Christmas cake for each passenger! They were quite large so we shared one and had the other later. Thank you for that! Soft drinks were complimentary but you could buy alcoholic ones too. Our bags took an age to arrive, but that isn’t the fault of the airline.

Caribbean Airlines is by far the worst airline I've ever traveled on. Customer service was VERY poor. UNREASONABLE check on baggage policy, I will never again travel on this airline in my lifetime. Employees need more training on customer service.

My problem is with the donestic flights when will you start treating domestic passengers with just a drop of respect especially after spending 350us for a club card presents it to the agent was still placed on a standby list have to wait over 3 hours for a flight and funny right in front my face workers putting in friends and family on vacant seats ...... i still dint not get on a flight and missed a very important meeting. i honestly regret spending that money now..... you all need to treat domestic passengers better than this are we not humans too paying to fly like anyone else..... i honestly wish there was another domestic airline even if it was 600 to travel to trinidad i would use it am sure i would not miss my classes or any of my meetings. The only benifit of the club card on the domestic bridge is to get on a flight faster or so i thought no am seeing i was wrong and there is no benifit to this card locally .....

I have flown both economy and first class with Caribbean Airlines. The staff is friendly and helpful. The service is good and there is free in flight entertainment. The are on time and the pilots are some of the best I have experienced. Judging by some of the comments I have read, consideration must be taken that it is not always the airlines fault for delays, this airline puts safety first. I have witnessed passengers being rude and disrespectful to the staff with attitude of entitlement sometimes. EDITORS COMMENT: We will have to update our page for the airline seeing as they now have IFE. Thanks for sharing

Caribbean Airlines is trash. Not worth flying this airline. We lost a whole day in Jamaica due to delays, and all they gave us was a $15 each voucher for food. We ended up spending $100 in food for the day (airports are expensive), plus gas to drive around and do NOTHING while we waited for our flight. Meanwhile, we could have been eating for free at our all-inclusive resort. When you rarely get a vacation, missing a whole day of a week is worth a lot - a hell of a lot more than $15 each. We SPENT money due to the airline's delay. I sent a letter to the airline, and received no response. This company is trash!!!!!

great services on board, staff in the airport is just ok. food sucks.! and the lounge is awful. EDITORS COMMENT: Thanks for the balanced and informative review.

had some regional flights with them! nothing special, they are very cheap when flying domestic, staff are ok, nothing more than that, and flights are often on time! they are more reliable than their other caribbean competitors, keep that in mind.

ATR to Barbados was clean, customer service great. Flight smooth. Time was off by 5 mins

We choose Caribbean (between Miami and Suriname) despite a higher price because they have the best on-time record and are most reliable. The food is bad and getting worse though. Staff is OK and helpful when asked. Seats cramped however, that is pretty much across the board on the airlines we fly (in economy). I always recommend our visitors fly Caribbean due to the reliability. Alternatives (SLM; Insel Air) are often delayed.